No scripts. No call centers. Just real people who reply like your brand, around the clock.
We go live on your actual inbox during the trial not a demo, not a sandbox. Real conversations, real replies, your brand voice.
chatmatesupport@gmail.com
Everything about how Chatmate works how we make sure your customers never notice the handoff
We’re an outsourced customer support team. We handle live chat, email support, Airbnb guest messaging, and general virtual assistant work all under your brand’s name, in your own tools, so your customers never know support changed hands.
Mostly e-commerce stores, and SaaS products but really, anyone whose customers message faster than their team can reply. We’ve onboarded solo hosts with one listing and teams handling thousands of monthly conversations.
Yes to reply as you, we need access to the specific tool you use, whether that’s your help desk, live chat widget and inbox. We only ask for what’s needed to do the job, and access can be revoked anytime.
Real people, trained specifically on your brand. We use tools to stay fast and organized, but every reply is written or reviewed by a trained team member — not generated blind by a bot.
We set escalation rules with you upfront. Anything outside that scope a major complaint, an unusual refund, a legal question gets flagged and routed straight to you instead of guessed at.